Terms and conditions | User Agreement and Policies

Terms and conditions

Last updated: February 18, 2025

Please read these terms and conditions carefully before using our service.

1. Data Controller
This document sets out the Terms and Conditions of use for www.goalvalor.com (hereinafter, the “Application”). The Application is owned by GoalValor de Fabian Ramirez , with registered address at Corso Pavia, 27029, Vigevano, A4248471, Republic of Ecuador , tax identification number 02985910187 , contact email address info@goalvalor.com (hereinafter, the “Controller”).

2. Modifications to the Terms and Conditions
The Owner reserves the right to modify or update these Terms and Conditions at any time. Modifications will be effective upon their publication on the Application. Continued use of the Application constitutes acceptance of the new terms.

3. Acceptance of the Terms
By accessing and using the Application, the user fully accepts these Terms and Conditions. If the user does not agree with these terms, they must cease using the Application.

Interpretation and definitions

Interpretation

Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms and Conditions:

Country refers to: Italy

Owner (referred to as either "Owner", "We", "Us" or "Our" in this Agreement) refers to GoalValor.

Device means any device that can access the Service, such as a computer, mobile phone, or digital tablet.

The service/application refers to the website.

Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between you and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

The website/application refers to GoalValor, accessible from http://www.goalvalor.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Certified Professional refers to a person who professionally practices and offers a service on Our platform.

Product sales services with external links refer to third-party providers where the customer makes a purchase under privacy policies, cookies, and terms and conditions of service not governed by us.

Sponsor refers to all users who recommend Us.

Recognition

These are the Terms and Conditions governing your use of this Service and the agreement between you and the Company. These Terms and Conditions set forth the rights and obligations of all users regarding their use of the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, you may not access the Service.

You represent that you are over 18 years of age. The Company does not permit minors under the age of 18 to use the Service unless supervised or controlled by a parent or legal guardian.

Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Company's Privacy Policy. Our Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your personal information when you use the Application or Website and informs you of your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our Service.

Links to other websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly encourage you to read the terms and conditions and privacy policies of any third-party websites or services you visit.

Account Creation

Creating a GoalValor account is free and required to access our services. Users agree to provide accurate and truthful information when creating an account. Login credentials are personal and non-transferable.

Create Account

By registering for a GoalValor account, users agree to and agree to abide by the following guidelines and terms:

Our Service is not directed to individuals under the age of 18. If we need to rely on consent as a legal basis to process your information and your country requires parental consent, we may require your parental consent before accepting you as a user.

However, to join the GoalValor service, you must be at least 18 years old. Minors may use the service only with the supervision and approval of a parent or legal guardian.

Registration Information: Users must provide accurate, up-to-date, and complete information during the registration process. This may include name, email address, contact information, and any other information required to complete account registration.

Account Security: Users are responsible for maintaining the security of their account and any password chosen during the registration process. Do not share your login credentials with third parties and take the necessary steps to protect your account from unauthorized access. We will not be liable for any unauthorized access to your account resulting from the misuse or disclosure of your credentials.

Acceptable Use: Users must use their GoalValor account ethically and responsibly. Misuse of the account for illegal, fraudulent, or activities that violate the rights of others is prohibited.

Access to Content and Services: By creating a GoalValor account, users can access certain exclusive content and services. This access is subject to the specific terms and conditions associated with each content or service, as well as any applicable fees or charges.

Privacy and Data Protection: The information provided during the registration process and any additional information collected is subject to our Privacy Policy. We are committed to protecting the privacy and security of our users' data in accordance with applicable laws and regulations.

Account Cancellation: Users may cancel their GoalValor account at any time, subject to GoalValor's established policies and procedures. By canceling their account, users may lose access to certain content, services, or features associated with the account.

Purchase of Goods and Services

Purchase of Goods on External Platforms: By being redirected to external platforms to purchase goods and products, users agree and understand that GoalValor acts solely as an intermediary and is not responsible for the transaction, delivery, quality, or warranty of products purchased on such external platforms. Users are advised to review and accept the terms and conditions of the external platforms before making a purchase.

Purchasing Services from Certified Professionals: GoalValor offers a space for certified professionals to offer their services to interested users. By purchasing the services of certified professionals through the GoalValor "Goods" section, users accept and understand that GoalValor acts solely as an intermediary and is not responsible for the provision, quality, or guarantee of the services offered by said professionals. GoalValor does not control or supervise the services provided by certified professionals and does not guarantee the results of said services. However, before accepting an advertisement from a certified professional, GoalValor interviews, requests qualifications, and selects personnel based on the standards of excellence we aim to offer our clients.

Certified Professional Information and Responsibility: Users agree that GoalValor assumes no responsibility for the information provided by certified professionals, including, but not limited to, their experience, qualifications, work history, pricing, and availability. Users should request that GoalValor contact the certified professional directly to obtain accurate and up-to-date information about their services before engaging in any service, as well as to resolve any issues or disputes related to the provision of services.

Payment and Billing: Users must provide accurate, valid, and up-to-date payment information when contracting services from certified professionals through GoalValor. If making a manual payment using digital wallets or not, to validate the purchase, the customer must provide proof of payment and any additional payment details we may request, if necessary, to verify payment.

The total price of services, including taxes and any additional charges, will be clearly specified before completing the contract.

Cancellation and Refund Policy: GoalValor may offer a cancellation and refund policy for certain services, subject to the specific terms and conditions established by GoalValor and/or the certified professional. Users must review and accept these policies before purchasing any service.

Limitation of Liability: In no event shall GoalValor be liable to users for any direct, indirect, incidental, special, or consequential damages arising from or related to the contracting of services from certified professionals through GoalValor.

Intellectual Property Rights: Users acknowledge and agree that all intellectual property rights in the products and services offered on GoalValor, as well as any associated content, are the property of GoalValor or their respective owners.

Pre-established Commitment Contract Services and Customized Contracts: GoalValor offers weight loss commitment services with pre-established contracts and customized contract creation services to help users achieve their specific goals. By purchasing these services, users agree and understand that individual results depend on the individual user and that GoalValor does not guarantee specific results.

Limitation of Liability: In no event shall GoalValor be liable to users for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with a purchase from GoalValor, including, but not limited to, lost revenue, lost profits, cost of procurement of substitute goods or services, or business interruption.

Pre-established Commitment Contracts for Weight Loss Goals

Purchasing Pre-Set Commitment Contracts: GoalValor users can purchase pre-set commitment contracts designed to achieve specific weight loss goals. The initial contract price is assigned by the customer, with a minimum of €10 or its equivalent in another currency. By purchasing a pre-set contract, users accept and understand the terms and conditions associated with the contract.

Pricing Dynamics and Contract Value: If the client achieves their goal as stipulated in the contract, the contract value increases. GoalValor guarantees the repurchase of the client's contract, paying them with the contract of another client who has not met their goal. However, payment will be finalized within a maximum of three months from the date the goal is achieved.

Contract Buyback and Payment Time: GoalValor undertakes to buy back the contract of a client who has met their goal, offering them the contract of another client who has not met their goal as payment. The buyback will be made within a maximum of three months from the goal completion date. GoalValor reserves the right to determine the contract to be offered as payment based on availability and terms.

Conditions in Case of Default: If the client does not meet their weight loss goal, the contract value will be reduced to 0, and the client will not be entitled to any refund or reward from GoalValor. The client assumes full responsibility for the outcome of their weight loss goal and understands that pre-established commitment contracts are subject to fluctuations in value.

Terms of Use and Liability: Clients agree that the use of pre-established commitment contracts for weight loss goals involves certain risks and that GoalValor does not guarantee specific results. Clients must agree to follow the guidelines and recommendations provided in the contract and to consult with healthcare professionals before beginning any weight loss program.

Weight Verification

To ensure the effectiveness of our services, we require customers to provide photographic and video footage to verify their weight, following the detailed instructions in the email you will receive after payment. The information provided will be treated confidentially and will only be used internally on our platform for the purpose of fulfilling our business objectives.

In case of non-compliance, a penalty of 30% of the contract's buyback value will be applied for each day of delay.

Sending Material to Verify Weight

At GoalValor, we understand the importance of ensuring accuracy and transparency in the weight verification process for our users' weight loss goals. To facilitate this process, users who purchase pre-set contracts to achieve weight loss goals must submit video footage and images required for weight verification at the beginning and end of their goal.

Guidelines for Submitting Video and Image Material:

Accuracy and Authenticity: Users must ensure that the video and image material submitted for weight verification is accurate and authentic. Manipulation or alteration of the material in any way that could compromise its integrity is prohibited.

Clarity and Visibility: Video footage and images must be clear and provide an adequate view of the user and the scale used for weight measurement. Ensure adequate lighting and that the user is clearly visible in the images and videos.

Confidentiality and Privacy: We respect the privacy of our users and are committed to protecting the confidentiality of the information provided during the weight verification process. Submitted video footage and images will be treated with the utmost confidentiality and will only be used for the purpose of monitoring the user's progress toward their weight loss goal.

Acceptable Use of Material: Video and image material submitted by users will only be used for the purpose of monitoring progress toward weight loss goals and to provide personalized feedback and guidance. We will not share or use this material for any other purpose without the user's express consent.

Deletion of Material: Once the weight verification process is complete and the user's progress toward their goal is confirmed, the video and image material provided will be securely and permanently deleted from our systems, unless otherwise requested by the user.

By submitting video and image material for weight verification, users agree to comply with these guidelines and accept that GoalValor may take appropriate action in the event of non-compliance.

Customized Commitment Contracts for Goals

Purchasing Custom Commitment Contracts: GoalValor users can create and pay for custom commitment contracts designed to achieve any type of goal. The initial contract price is assigned by the customer, starting at €10 or its equivalent in another currency. By purchasing a custom contract, users accept and understand the terms and conditions associated with the contract.

Pricing Dynamics and Contract Value: If the client meets their goal as stipulated in their contract, GoalValor guarantees the immediate repurchase of the contract at the same value the client initially paid.

Consequences of Failure to Meet Goal: If the client fails to meet their goal as outlined in their contract, 70% of the contract value will be returned to a non-profit organization of their choice. The client will not be entitled to any refund or additional reward.

Terms of Use and Liability: Clients agree that the use of personalized goal commitment contracts involves certain risks and responsibilities. GoalValor does not guarantee specific results and recommends that clients consult with relevant professionals before committing to a contract.

Cancellation, Waiver or Termination of Pre-established or Customized Contracts

No Cancellation Option: The pre-established weight loss goal contracts and personalized goal-achieving contracts offered on the GoalValor platform do not allow for cancellation, waiver, or termination by the client once the contract has been formalized.

Commitment to Compliance: By purchasing a pre-established or personalized goal contract from GoalValor, the client accepts and understands that they are committed to complying with the terms and conditions set forth in the contract throughout its term.

Client Responsibility: The client assumes full responsibility for fulfilling the commitments and goals established in the contract. The client's failure to comply does not relieve the client from the financial obligations or other commitments established in the contract.

No Refunds: GoalValor does not offer refunds, cancellations, or refunds of payments once a pre-established or personalized goal contract has been signed. Payments made by the client are non-refundable under any circumstances.

Contract Modifications: GoalValor reserves the right to make modifications to pre-established weight loss goal contracts and personalized goal-achieving contracts at any time and without prior notice. Modifications will take effect immediately upon posting on the GoalValor platform and notification to the client.

Disclaimer: GoalValor shall not be liable for any damage, loss, or claim resulting from the customer's failure to perform or inability to cancel, waive, or terminate a contract.

Using the KALI Internal Token

Acquisition and Use of the KALI Token: GoalValor users have the option to acquire and use the internal KALI token to purchase services within the platform. By acquiring and using the KALI token, users accept and understand the terms and conditions associated with its use.

Fixed Price of the KALI Token: The price of the KALI token is fixed at 1 euro or its equivalent in another currency and is constant. Users understand that the price of the KALI token does not fluctuate and remains constant across all transactions within the GoalValor platform.

Special Offers and Promotions: From time to time, GoalValor may offer special offers and promotions in which users can use the KALI token to access discounts, bonuses, or other benefits when purchasing services within the platform. Participation in these offers and promotions is subject to specific terms and conditions, which will be communicated to users at the appropriate time.

Preparation for Native Blockchain Implementation: The KALI token has been implemented as a preparatory step for future initiatives related to the implementation of a native blockchain on the GoalValor platform, with the goal of improving the platform's functionality and security.

Decoupling of the KALI Token from the Future Native Blockchain

Disassociation Notice: GoalValor users should note that the internal token, called KALI, used for transactions within the platform, will not be linked in any way to the token of the future native blockchain, beyond the shared name.

Effect of the Token on the Future Blockchain: It is important to understand that the KALI tokens held by users on the GoalValor platform will have no effect on the future blockchain, including its price, sale, or any other related aspect.

Notification of Native Blockchain-Related Events: In the event that a native blockchain launch is planned in the future, users will be duly notified of any relevant changes or events related to the new KALI tokens on the new infrastructure.

Maintaining Functionality on GoalValor: As long as users are using the GoalValor platform, KALI tokens held by the user will remain valid for transactions within the platform, unaffected by or affected by events related to the future native blockchain.

Use of User Comments and Suggestions

Right of Use: By providing comments, suggestions, ideas, or other contributions related to the GoalValor platform, users agree that GoalValor will have the irrevocable, uncompensated right to use, reproduce, modify, adapt, publish, translate, and distribute such contributions, in whole or in part, without the need to obtain their additional consent.

GoalValor Ownership: Users understand and agree that all comments, suggestions, ideas, or other input provided to GoalValor shall become the exclusive property of GoalValor and may be used by GoalValor for any purpose, including, but not limited to, developing, improving, and promoting the GoalValor Platform.

Waiver of Compensation or Credit: Users expressly waive any right to receive compensation, royalties, or credit for the use of their comments, suggestions, ideas, or other contributions by GoalValor, whether now or in the future.

Confidentiality of Personal Information: GoalValor is committed to treating the personal information provided, along with user comments and suggestions, in accordance with its privacy policy, ensuring the confidentiality and security of such information.

Promotions, Contests and Sweepstakes

Participation: GoalValor users may participate in promotions, contests, and sweepstakes organized by the company. Participation in these activities will be subject to the specific terms and conditions of each promotion, contest, or sweepstakes, which will be clearly and easily communicated to all participants.

Eligibility: Participation in promotions, contests, and sweepstakes is open only to users who meet the eligibility criteria established in the terms and conditions of each promotional activity. GoalValor reserves the right to verify the eligibility of participants and disqualify those who do not meet the established requirements.

Prizes and Benefits: The prizes and benefits offered in promotions, contests, and sweepstakes will be determined by the company and clearly communicated to participants. Prizes are non-transferable and non-exchangeable for cash, unless otherwise specified in the terms and conditions of the promotional activity.

Advertising and Disclosure: By participating in promotions, contests, and sweepstakes, users agree that GoalValor may use their names, images, testimonials, or other promotional materials for advertising or disclosure purposes without additional compensation.

Liability: GoalValor will not be liable for any damages, losses, or injuries resulting from participation in promotions, contests, and sweepstakes, including, but not limited to, technical errors, network problems, or any other problems or malfunctions that may arise during participation.

Content Upload by Users

At GoalValor, both on our web platform and in the associated Discord group community, we offer users the ability to upload and share content, which may include profile pictures, text, and other materials ("User Content"). By creating or uploading User Content to our platforms, users agree to and agree to comply with the following guidelines and terms:

Ownership of Content: Users retain ownership and copyright over the User Content they create and upload to GoalValor and our Discord group community. By uploading Content, users grant GoalValor and the Discord group community administrators a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, and distribute the User Content in connection with the services we offer and to promote our platforms.

Content Responsibility: Users are solely responsible for the User Content they create and upload to GoalValor and our Discord group community. Please ensure that your User Content does not infringe the intellectual property rights, privacy rights, or any other legal rights of any third party. We do not permit the posting of content that is unlawful, defamatory, obscene, threatening, abusive, discriminatory, or that violates any applicable law.

Content Modification and Removal: We reserve the right to moderate, edit, remove, or reject any User Content that we deem inappropriate, at our discretion. We are not obligated to preserve or return User Content once it has been removed from our platforms.

Data Use Consent: By creating and uploading User Content to GoalValor and our Discord group community, users agree that we may collect, store, and use information related to their activity on our platforms in accordance with our Privacy Policy.

Indemnification: Users agree to indemnify and hold harmless GoalValor, the Discord group community administrators, and their affiliates, directors, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable attorney's fees) arising from User Content they create, upload, or share on our platforms, or from their violation of these Terms and Conditions.

Acceptable Use

Users must follow our community guidelines and respect the rights of other users when interacting and sharing content on GoalValor and our associated Discord group community. We do not tolerate harassment, bullying, hate speech, or any other behavior that violates our community standards.

Space for Certified Professionals

Ethical Obligations and Commitments of Certified Professionals

At Goal Valor, we are committed to maintaining high standards of quality and professionalism on our platform. Certified professionals offering services through Goal Valor agree to adhere to the following ethical principles and commitments to the company's best interests:

Professional Ethics: Certified professionals must act with integrity, honesty, and ethics in all their interactions with clients and GoalValor. They are expected to maintain high standards of professionalism and respect at all times.

Commitment to the Company's Interests: Certified professionals acknowledge and accept that GoalValor provides a platform for offering their services and facilitating transactions with clients. Therefore, they are committed to supporting GoalValor's goals and values, promoting a positive user experience, and contributing to the platform's growth and development.

Transactions Through GoalValor: Certified professionals must conduct all financial transactions related to services provided through GoalValor. This includes payment for services received from clients, which must be made exclusively through the GoalValor platform. Transactions outside the platform without GoalValor's express consent are prohibited.

Confidentiality and Data Protection: Certified professionals must respect the privacy and confidentiality of information provided by clients during the provision of services. They must comply with all applicable laws and regulations related to data protection and client privacy.

Service Quality and Fulfillment of Commitments: Certified professionals are committed to providing high-quality services and fulfilling the commitments made to clients. They must provide accurate and transparent information about the services offered, prices, deadlines, and any other relevant information.

Dispute Resolution: In the event of disputes or conflicts between certified professionals and clients, both parties are expected to seek to resolve the issue amicably and constructively. GoalValor may intervene and provide dispute resolution assistance as needed.

Certified Professionals agree that failure to comply with these ethical obligations and commitments may result in disciplinary action, including suspension or termination of their access to GoalValor.

Penalty for Non-Compliance: If a certified professional fails to fulfill their responsibilities or fails to provide valid justification for their non-compliance, a penalty of 30% of the value of the next service sold will be applied. This penalty will be automatically deducted from the total amount received by the certified professional.

Membership Cancellation: If a certified professional commits this violation more than three times, their membership in the Goal Valor platform will be canceled. Additionally, any outstanding credits with our platform will be immediately canceled.

Justification Process: Certified professionals have the opportunity to provide valid justification in the event of a non-compliance. They must open a support ticket and submit it within 48 hours of the failure, using the "Support Ticket" section of their personal account. These justifications will be evaluated by our customer support team, and the final decision will be communicated to the affected professional.

Sanction Clause for Clients

We strive to provide high-quality service to both our certified professionals and our clients. As part of our commitment to efficiency and accountability, we have established the following penalty clause for clients who fail to show up for service on the agreed date:

Customer Responsibilities: By booking a service through Goal Valor, customers agree to comply with the agreed date and time for the provision of the service.

No-Show Penalty: If a client fails to show up for the service on the date and time agreed upon with the professional, a penalty equivalent to 10% of the total value of the reserved service will be applied, only in the case of absence or invalid justification. This penalty will be automatically deducted from the payment for booking the service.

Justification Process: Clients are responsible for contacting the certified professional and Goal Valor if they cannot meet the agreed date and time. Exceptional circumstances, duly justified, may be considered to exempt the client from the loss of their service. To justify their request, the client must open a support ticket within 48 hours of the failure and submit it from their personal account in the "Support Ticket" section.

Reservation Cancellation: Goal Valor reserves the right to cancel the reservation of a client who fails to show up for a service more than three times without a valid justification. In the event of a reservation cancellation, any advance payment made will be refunded to the client, less any applicable penalties.

Share Necessary Information with Certified Professionals

Purpose of Sharing Information: GoalValor will only share the client's information strictly necessary with the certified professional to allow the service requested by the client through the platform.

Shared Information: Shared information may include, but is not limited to, client contact details, information relevant to the provision of the service, and any other information necessary to facilitate communication and performance of the service between the client and the certified professional.

Confidentiality and Use of Information: All information shared with the certified professional will be treated confidentially and used solely for the purpose of completing the service requested by the client. The certified professional agrees not to disclose or use the shared information for any purpose unrelated to the provision of the service.

Certified Professional Responsibility: The certified professional accepts and understands that the information provided by GoalValor is confidential and intended solely for the fulfillment of the service requested by the client. The certified professional agrees to protect the privacy and confidentiality of the client's information and to use it exclusively for the purposes of the requested service.

Customer Consent: By using GoalValor services and hiring a certified professional, the customer consents to the exchange of information necessary to facilitate the provision of the service.

Certified Professional Consent: By using GoalValor services and receiving an order through us, the professional gives his or her consent to the exchange of the necessary information to facilitate the provision of the service.

Disclaimer: GoalValor will not be responsible for any misuse or unauthorized disclosure of client information by the certified professional. Certified professionals are solely responsible for protecting the privacy and confidentiality of the information provided by GoalValor.

Commission for the Sale of Certified Professional Services, conditions and membership.

The publication of services is reserved exclusively for certified professionals who are active members and pay the one-time membership fee of €50 or its equivalent in another currency.

Each member is entitled to post only one service announcement.

Membership payment is non-refundable under any circumstances.

We reserve the right to reject any listing that does not meet our quality standards or violates our terms and conditions.

Members are responsible for ensuring that the information provided in their listing is accurate and up-to-date.

Commission Application: For each sale of services made by certified professionals on the GoalValor platform, a 10% commission will be applied to the total transaction amount. This commission will be automatically deducted from the total sale amount before payment is made to the certified professional.

Certified Professional Responsibility: Certified professionals accept and understand that a 10% commission will be deducted from the income generated for each sale of services made through the GoalValor platform. By posting their services on the platform, certified professionals automatically agree to the application of this commission.

Transparency and Disclosure: GoalValor is committed to providing certified professionals with clear disclosure of the 10% commission before any transaction is executed. Certified professionals will be transparently informed about the calculation and application of the commission on their service sales.

Commission Changes: GoalValor reserves the right to make changes to the commission rate at any time and without prior notice. Changes to the commission rate will take effect immediately upon publication on the GoalValor platform and notification to the client.

Disclaimer: GoalValor will not be liable for any damages, losses, or claims resulting from the application of the 10% commission on sales of services made by certified professionals on the platform. Certified professionals accept and understand that the commission is an integral component of using the platform and its services.

Cancellation, Refund, Compensation and Professional Responsibilities Policy

Cancellations and Refunds for Clients Purchasing Services from Certified Professionals

Goal Valor customers have the right to cancel a purchased service within 48 hours of purchase and receive a full refund.

After the first 48 hours, cancellations and refunds will be subject to the cancellation policy established by the certified professional providing the service.

Breach of Duty by a Certified Professional: In the event that a certified professional breaches their duties, Goal Valor undertakes to offer a bonus to the affected client so that they can hire another professional to complete the service.

The bonus amount will be determined by Goal Valor and will be based on the nature and severity of the noncompliance by the certified professional.

Refund or Bonus Request Process: Customers wishing to request a refund within 48 hours of purchase must contact GoalValor support to initiate the process. soporte@goalvalor.com

In the event of noncompliance by the certified professional, the client must inform Goal Valor detailing the situation in order to request the bonus.

Responsibilities of Certified Professionals: Certified professionals accept and understand that failure to fulfill their duties may result in compensation and that Goal Valor will take steps to ensure client satisfaction.

Policy Changes: Goal Valor reserves the right to make changes to its cancellation, refund, and compensation policies at any time. Changes will take effect immediately upon posting on the Goal Valor platform and notification to the customer.

Disclaimer: Goal Valor will not be liable for any damages or losses resulting from cancellations, refunds, or non-performance by certified professionals. The compensation offered is considered the exclusive remedy of the affected client.

GoalAfiliados Affiliate Program, membership and conditions.

Full access to the GoalValor platform's resources and tools for sponsors or influencers, including activation of the referral link, requires payment of a one-time fee of €50 for a 12-month period.

The user must keep in mind that this payment is not refundable under any circumstances.

Participation and Contractual Links: GoalValor offers an affiliate program where sponsors can participate without establishing contractual ties with the platform. By registering for the program, sponsors agree to participate independently and voluntarily.

Participation Options: Sponsors will receive information via email to select the participation options that best suit their needs and preferences. GoalValor is committed to providing clear and transparent options for sponsors, giving them the flexibility they need to participate in the program.

Confidentiality of Information: Information strictly necessary for the affiliate program, which the sponsor can view about its affiliates in their personal account, is considered confidential and must be handled ethically. Sponsors agree to protect the privacy and confidentiality of this information, using it exclusively for the purposes of the affiliate program.

Sponsor Responsibility: Sponsors participate in the affiliate program at their own risk and are responsible for any losses or consequences resulting from their participation in the program. GoalValor assumes no responsibility for any financial losses, damages, or claims that may arise from the sponsors' participation in the affiliate program.

Modifications and Termination: The platform reserves the right to terminate any sponsor's participation in the program if it is determined that they have violated the established terms and conditions.

KALI Tokens in the GoalAfiliados Program

Participation Requirement: To participate in GoalValor's "GoalAfiliados" affiliate program, sponsors must acquire and own KALI tokens. These tokens are intended solely for use in the affiliate program and the purchase of internal services within the GoalValor platform.

KALI Token Functionality: KALI tokens are used solely to facilitate participation in the "GoalAfiliados" affiliate program and may be used to conduct affiliate-related transactions, such as commission payments, affiliate rewards, bonuses, or other benefits set forth in the program's terms and conditions.

Restriction on Use: KALI tokens may not be transferred, sold, or used for any purpose unrelated to the "GoalAfiliados" affiliate program or the internal services offered by GoalValor. Any attempt to use KALI tokens in a manner contrary to these terms will be considered a violation of the program's terms and conditions.

Ownership and Responsibility: Sponsors are solely responsible for the acquisition, possession, and use of KALI tokens in the "GoalAfiliados" affiliate program. GoalValor assumes no liability for any loss, damage, or claim resulting from sponsors' misuse of KALI tokens.

Payment for Services through External Gateways

At GoalValor, we offer our customers the option to make payments for purchased services through external payment gateways, which are subject to their own terms and conditions. It is important that customers understand and accept the following guidelines regarding payments made through these gateways:

Customer Responsibility: By using an external payment gateway to make a payment for a service on GoalValor, the customer agrees to the terms and conditions established by the corresponding payment gateway. GoalValor assumes no responsibility for the terms and conditions of external gateways.

Data Protection: The information provided during the payment process through external gateways is subject to the privacy and security policy of the respective payment gateway. GoalValor does not store or have access to sensitive payment data provided during this process.

Disputes and Refunds: Any dispute related to a payment made through an external gateway must be resolved directly between the customer and the corresponding payment gateway. GoalValor does not intervene in disputes related to transactions processed through external gateways.

Payment Process Security: GoalValor is committed to ensuring the security and reliability of the external payment gateways used on our platform. However, we cannot guarantee the absolute security of transactions made through these gateways, as they are subject to the policies and procedures of the responsible entities.

By using the external payment gateways integrated with GoalValor, the customer accepts and understands the terms and policies established by them. GoalValor is not responsible for transactions made through external gateways, nor for any problems, losses, or damages that may arise as a result of such transactions.

Commission for the Purchase of Services

We apply a 10% commission on the total price of services purchased through our platform. It is important that customers understand and accept the following guidelines regarding this commission:

Commission Application: All transactions made on the GoalValor platform, including but not limited to purchases, sales, exchanges, and affiliate transactions, will be subject to a 10% commission on the total transaction amount.

Independence from Payment Gateway Fees: The 10% fee charged by GoalValor is not related to the fees charged by external payment gateways used to process transactions. GoalValor's fee is independent and is applied directly to the price of the service.

Purpose of the Commission: The 10% commission will be used to cover the operating, maintenance, and development costs of the GoalValor platform, as well as to support the expansion and improvement of the services offered to our users.

Transparency and Disclosure: GoalValor is committed to providing users with clear disclosure of the 10% commission before any transaction is made. Users will be transparently informed about the calculation and application of the commission to their transactions.

Commission Acceptance: By making a transaction on the GoalValor platform, users automatically agree to the application of a 10% commission on the total transaction amount. The commission will be automatically deducted from the total amount before completing the transaction.

Disclaimer: GoalValor will not be liable for any damages, losses, or claims resulting from the application of the 10% commission on transactions made on the platform. Users accept and understand that the commission is an integral component of using the platform and its services.

Ownership of Content, Trademarks and GoalValor Community on Social Media

Exclusive Ownership: All content, trademarks, and assets related to the GoalValor platform, including the KALI token, as well as everything related to the GoalValor community on social media, are the exclusive property of the company. Users acknowledge and agree that such content and assets are protected by intellectual property and other applicable laws.

Authorized Use: Users are granted a limited, non-exclusive, non-transferable right to use GoalValor content, trademarks, and assets solely within the context of their use of the Platform, in accordance with the terms and conditions set forth herein.

Restrictions on Use: Users agree not to use, copy, modify, distribute, or transmit GoalValor content, trademarks, and assets, including the KALI token, as well as anything related to the GoalValor community on social networks, in any way that is not expressly authorized by these terms and conditions or in writing by the company.

Respect for Intellectual Property: Reproduction, distribution, modification, or creation of derivative works based on GoalValor's content, trademarks, and assets is strictly prohibited without the company's prior written authorization.

Legal Protection: GoalValor reserves the right to take appropriate legal action in the event of infringement of its intellectual property rights by platform users and non-users, including the pursuit of damages.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if You breach these Terms and Conditions.

Upon termination, your right to use the Service will immediately cease.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the fullest extent permitted by law.

Disclaimer "AS IS" and "AS AVAILABLE"

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted by applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the Company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or timeliness of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you. However, in such a case, the exclusions and limitations set forth in this section will be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, will govern these Terms and your use of the Service. Your use of the App may also be subject to other local, state, national, or international laws.

Dispute Resolution

If you have any concern or dispute about the Service, you agree to first attempt to resolve the dispute informally by contacting the Company.

For users in the European Union (EU)

If you are a consumer in the European Union, you will benefit from the mandatory provisions of the law of the country in which you reside.

United States legal compliance

You represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.

Divisibility and waiver

Divisibility

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Exemption

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter, nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if we have made them available to you on our Service. You agree that the original Spanish text will prevail in the event of a dispute.

Changes to these terms and conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined in our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please discontinue use of the website and the Service.

Contact us

If you have any questions about these Terms and Conditions, you can contact us:

By email: info@goalvalor.com

Visiting this page in our website section: http://www.goalvalor.com/en/faq